Decoding the Full-Process Online Transaction Services on Made-in-China.com

01 What is "Secured Trading Service"

Founded in 1998, developed and operated by Focus Technology, Made-in-China.com is a comprehensive B2B platform that aims to unlock global opportunities for Chinese suppliers and overseas buyers, offering one-stop solutions to enable international trade.

Secured Trading Service is an online transaction service at Made-in-China.com. It is available both for buyers and sellers. Using it, you can complete the whole transaction process quickly online to grow your business.

Key features include:

• Fund Security: Your funds are in safe hands. The money first goes to the platform when you make a payment.
• Risk Monitoring: We use a risk model and anti-fraud system to track payment situations. We will halt transactions immediately when suspicious transactions are detected.
• Multiple Payments: We offer card, PayPal, T/T, and local options like PIX (Brazil), SPEI (Mexico), OXXO (Mexico), PSE (Colombia), OZOW (South Africa).
• Logistics Assurance: With trusted global logistics partners, we ensure clear pricing, full tracking visibility, and dependable delivery from order to final receipt.

02 How to Start Order

How to Identify Traded Products

• Option 1: Filter out "Secured Trading Service Products" on the search result page.
• Option 2: You can also visit https://trading.made-in-china.com

Start Order

Getting started is easy – Hit "Buy Now" to pay instantly, or "Start Order Request" on the right side.

1. Complete the order info including email address, shipping address, and billing address.

Order Status: Awaiting Quotation.

Negotiated Order Process

Sign in to MIC → Go to "My Orders" → View Quote Details → Click "Pay Now".

Payment Methods

There are 3 payment methods available on Made-in-China.com.

Transaction Fee

Made-in-China.com provides free secured trading service for all buyers. However, a transaction fee is charged when order payment is completed online. Refer to the chart below:

Reliable Shipping Transparency

• Transparent Pricing: See shipping options, costs, and ETA before paying – budget clearly and avoid hidden fees.
• Full Tracking Visibility: Track every step in your order dashboard, from departure to delivery, with timely exception alerts.

Deliver

Track your shipment via "Shipping Details".

03 How to Modify Order

To modify your order after payment, please submit a request via My Orders > Request Revision.

04 How to Deal with Payment Failures

Card Payment / PayPal Failures

• Issuer Rejection: Security flags or specific bank restrictions.
• Balance/Limit Issues: Insufficient funds or exceeding daily/transaction limits.
• Risk Control: Transaction flagged and held by the STS risk team.
• Data Errors: Incorrect card details or failed identity authentication.

Recommended Solutions

• Update & Retry: Correct card information and attempt the payment again.
• Verification Support: Submit required documentation to clear risk reviews.
• Alternative Methods: Switch to Bank Transfer if card issues persist.

Bank Transfer Failures

Common Causes: Information discrepancy (incorrect account numbers, names, or SWIFT codes); AML screening (payments held due to Anti-Money Laundering checks).

05 How to Request a Refund

• Contact us at [email protected] for assistance before applying.
• Suppliers are required to respond within 72 hours of your submission.
• Complete all required fields and await supplier confirmation.

Refund Process & Guidelines

• Upon supplier approval, the refund will be automatically credited back to your original payment account.
• Complete all required fields and upload return proof.
• The supplier will provide the return address once your request is accepted.

Steps to Confirm Return

Double-check your return details before submission. Entries are permanent and non-editable post-submission.

Once the returned goods arrive, the supplier will click "Confirm Return." The refund will then be credited to your account within 1–7 working days.

06 How to Resolve Trade Disputes

Buyer's Smart Choice – A Secure Tire Purchase with Our Inspection Help

Buyer: D***nic | Order Total: $34,017.00 | Products: 2320 tires in 6 styles

Buyer D***nic used our inspection service. Before shipping, TÜV Rheinland checked the goods. Our team worked closely with the inspection agency, ensuring all needs were met. D***nic received the inspection report before shipment, making the deal smooth and worry-free.

07 FAQs

Q1: Is Secured Trading Service free for buyers?
A: Yes, Made-in-China.com provides the secured trading service for free to all buyers. However, third-party payment processors may charge a transaction fee (e.g., 2.99% for credit card or PayPal).

Q2: Does the platform hold my payment?
A: Yes, for secured transactions, the payment is first held by the platform. It is released to the supplier only after you confirm satisfactory receipt of goods, or after the logistics shows successful delivery.

Q3: Can I place an order without a Secured Trading badge?
A: Only products with the Secured Trading badge are eligible for online transaction protection. You can also initiate a negotiated order via the trading center, but the supplier must enable secured trading for that order.

Q4: What shipping options are available?
A: You will see real-time shipping options (courier, air, sea) with estimated costs and delivery times before payment. The platform partners with global logistics providers for full tracking.

Q5: Can I modify an order after payment?
A: Yes, go to My Orders → Request Revision. The supplier must approve the modification. Changes may include quantity, shipping address, or product specifications.

Q6: What if the supplier does not respond to my modification request?
A: If the supplier fails to respond within a reasonable time (e.g., 72 hours), contact [email protected] for assistance.

Q7: My card payment failed but my bank says no issue. What should I do?
A: The failure may be due to the platform's risk control. Submit required verification documents (e.g., ID, proof of business) to clear the review. Alternatively, try bank transfer (T/T) which has no transaction fee.

Q8: Why was my bank transfer rejected?
A: Common reasons: incorrect SWIFT code, mismatch of beneficiary name, or AML screening. Double-check all details and contact your bank. For further help, email [email protected].

Q9: How long does it take to get a refund after supplier approval?
A: Once the supplier confirms return receipt, the refund is processed within 1–7 working days back to your original payment account. The supplier has up to 30 working days to confirm the return.

Q10: What if the supplier refuses to refund for a quality issue?
A: You can escalate to a trade dispute. Gather evidence (photos, videos, inspection reports) and email to [email protected]. The platform will mediate based on the evidence.

Q11: I never received the goods. What should I do?
A: First check logistics info in your order dashboard. Contact the supplier. If no resolution within a reasonable time, report the issue to the platform via [email protected].

Q12: Does the platform offer inspection services?
A: Yes. As shown in the buyer case (tire purchase), you can request third-party inspection (e.g., TÜV Rheinland) before shipment. The platform coordinates with the inspection agency and provides the report to you.

Q13: Are there any order limits for different payment methods?
A: Yes. Credit card, PayPal, PIX, SPEI, PSE, OZOW are limited to under USD 5,000 per transaction. OXXO is limited to under USD 500. Bank transfer (T/T) has no limit.

Q14: Which currencies are supported?
A: USD, EUR, and CNY are supported for bank transfer. Credit card and PayPal support USD only at this time.

Q15: How can I contact the trading service team?
A: For payment, order, or refund issues: [email protected]
For disputes or evidence submission: [email protected]